In-House Porcelain Lease Program for Hotels
Luxury table service should feel intentional, consistent, and unmistakably yours.
Service Steward’s In-House Porcelain Lease Program gives hotels a refined tabletop system—without the burden of ownership, storage chaos, or unpredictable replacement costs.
This is not china rental.
It is managed stewardship.
The Program at a Glance
Each participating hotel receives:
- Three curated luxury porcelain patterns from the Service Steward collection
- One exclusive house pattern, customized with the hotel’s crest, insignia, or name
- Ongoing inventory management, care standards, and replacement oversight
- Optional wash, polish, and re-kitting support, depending on the hotel’s BOH needs
The result is a consistent, elevated tabletop identity—maintained professionally.
Three Signature Patterns
Hotels select three patterns from the Service Steward library, designed to cover the full range of in-house events:
- Formal banquets and black-tie occasions
- Modern luxury dining and editorial settings
- Garden, heritage, or seasonal presentations
Patterns may be:
- Fixed for the contract term, or
- Rotated seasonally by agreement
Each pattern is maintained as a complete, ready-to-deploy service set.
Your House Pattern
The fourth pattern is uniquely yours.
Service Steward produces and manages a dedicated porcelain pattern featuring:
- Your crest, insignia, or monogram
- Optional property name or mark
- Subtle placement designed for luxury service
Crest usage is verified and approved prior to production.
Service Steward coordinates sampling, production, and long-term replacement continuity.
Where the Program Is Used
Approved applications include:
- Banquets and private dining
- Weddings and special events
- VIP suites and lounges
- Tea service and signature experiences
High-risk or uncontrolled environments may require a supplemental handling plan.
Inventory Sizing
Each program is sized specifically to the property, based on:
- Maximum banquet capacity
- Event overlap and turnaround needs
- Service style and piece count per setting
Typical starting configurations:
- 200 place settings (boutique properties)
- 400 place settings (full-service hotels)
- 600 place settings (banquet-forward venues)
A “place setting” is defined collaboratively to match your service standards.
Care & Operations Models
Hotels choose the level of support that fits their operation.
Hotel-Managed Wash
- Hotel BOH washes daily use
- Service Steward provides SOPs, racks, and training
- Monthly inspection and inventory audit included
Hybrid Support
- Hotel handles standard service
- Service Steward manages peak loads, delicate pieces, or overflow
- Ongoing audits and inventory balancing
Fully Managed Stewardship
- Service Steward handles washing, polishing, packing, and re-kitting
- Hotel receives ready-to-deploy service crates
Each model is designed to protect finish, reduce breakage, and remove operational friction.
Care Standards
To preserve quality, all programs operate under defined handling standards:
- No mixed loads with cookware or metal bins
- Porcelain, glassware, and silverware washed separately
- Air-dry only for porcelain
- Approved racks and crates used exclusively
- Trained handling for banquet and dish leads
If standards are not consistently met, the program may shift to a higher-support tier.
Replacement & Wear Policy
Normal use is expected. Chaos is not.
Included
- Reasonable surface wear
- Normal utensil marking over time
Billable
- Chips, cracks, thermal shock
- Loss or unreturned inventory
- Unauthorized third-party handling
Each program includes a replacement allowance, with clear monthly reconciliation.
No surprises. No inflated penalties.
Storage & Presentation
Service Steward provides guidance and systems for:
- Pattern-specific storage
- Vertical plate organization
- Protective separators and labeled crates
- Climate and handling best practices
Everything stays organized, counted, and ready.
Commercial Structure
Programs are offered on a monthly lease basis, typically with:
- 12-month minimum term
- 24-month term recommended for crest programs
Monthly fees cover:
- Pattern access (3 curated + 1 house pattern)
- Inventory buffer
- Training and SOPs
- Audits and replacement allowance
Optional add-ons include:
- Wash and polish services
- Seasonal pattern rotations
- Expanded inventory for peak periods
Why Hotels Choose This Program
- Elevated banquet identity without large upfront spend
- Predictable costs and controlled replacement
- Reduced BOH stress and breakage
- A branded tabletop experience guests remember
This is a system designed to perform quietly—and flawlessly.
A Final Word
Service Steward exists to protect the details guests notice most.
The table is one of them.
We build the system.
We manage the care.
You deliver the experience.